Shop and gift voucher terms

Last updated: 18 October 2026.

These terms cover purchases of merchandise, aftercare and gift vouchers from our online shop. Please read them with our delivery and returns information.

Who you are buying from

Inklab Tattoo Studio — a sole trader business.
First floor, above La’Torias Hair Salon, 32 Blue Street, Carmarthen, SA31 3LE, United Kingdom.
Email: studio@inklab.art
WhatsApp / telephone: 07459 774293.

Your order and payment

Check the product, size, quantity, recipient details and delivery address before paying. Prices are in pounds sterling and include any applicable taxes. Available delivery options and the total payable are shown before you pay. Payments are processed by Stripe; we do not store your full card details.

Your order is confirmed when payment has been received and we send your order confirmation. If we cannot fulfil an order, we will contact you and refund any payment for the unavailable items. If there is an obvious pricing or description error, we will contact you to resolve it rather than supply a different item without agreement.

Made-to-order shirts

Our shirts are made to order. Please allow up to 14 calendar days from payment for delivery. If a different timescale is agreed with you, we will confirm it. Ordering a standard Inklab design in a standard size does not, by itself, remove your online cancellation rights. Any genuinely personalised or bespoke order will have its particular cancellation conditions explained before you order.

Gift vouchers

Tattoo styles and voucher suitability

We specialise in fineline, ornamental and smaller tattoos and don’t offer every style, design or placement. If you or the recipient have a particular tattoo in mind, please check with us before buying a voucher. All tattoo bookings are subject to suitability and availability.

Please share this information with the recipient if you print or forward the voucher yourself. This information does not limit your statutory rights.

• Online vouchers start at £65 and are emailed after successful payment to the recipient address supplied at checkout.
• Vouchers are issued by Inklab Tattoo Studio. We will agree the appropriate artist manually when the recipient books; there is no artist selection when buying.
• A voucher is valid for 12 months from issue, with its expiry date displayed on the voucher. Please contact us before expiry to arrange its use.
• Vouchers are transferable, for tattoo services at Inklab, and cannot normally be exchanged for cash. This does not limit any statutory refund or cancellation rights.
• The person receiving a tattoo must be 18 or over and provide suitable ID. Buying a voucher does not guarantee that every design or placement can be offered; suitability and availability are discussed when booking.
• Keep the code safe and only share it with the intended holder. If it is lost or disclosed, contact us promptly so we can investigate.
• If the tattoo costs more than the available balance, the difference is payable. Partial redemptions leave the remaining balance available until the original expiry date.

Cancelling an online voucher purchase

Contact us within 14 days after purchase to cancel an unused online gift voucher. We will cancel the code and refund the original purchaser using the original payment method, normally within 14 days of being told. Email delivery of the voucher does not, on its own, mean you have waived applicable statutory cancellation rights.

If a voucher has already been used or a tattoo appointment has been arranged, contact us so we can consider the circumstances and any applicable cancellation rights. After the cancellation period, vouchers are normally non-refundable except where the law requires otherwise. These conditions do not limit your statutory rights.

Tattoo appointments and deposits

Purchasing a voucher does not itself book an appointment. Appointment suitability, price, artist and availability are agreed separately. Any appointment deposit, rescheduling or cancellation terms will be provided during booking and do not replace the cancellation rights for your online shop purchase.

Goods, cancellations and problems

Our delivery and returns page explains online cancellations, return postage, faulty goods, refunds and an optional cancellation form. Please contact us first so we can help. You do not need our permission to exercise a statutory cancellation right.

Questions or complaints

Email studio@inklab.art with your order number and what has happened. We will look into it and work with you to resolve the issue. Nothing in these terms removes your rights under consumer law.