Delivery and returns

Last updated: 18 October 2026.

Delivery and collection

UK postage is available where offered at checkout. Charges are shown before payment and may vary by product and quantity. Collection is free where offered. Please wait for our ready-to-collect confirmation before making a special trip to the studio.

Shirts are made to order: allow up to 14 calendar days from payment for delivery. Collection readiness will be confirmed with you. For other physical products, use the timescale shown on the product page or agreed with us; if no different period is agreed, delivery will be within 30 days. We will contact you if we become aware of a delay. If a delivery deadline is important, contact us before ordering.

Gift vouchers are emailed separately after successful payment. Please check the recipient address and ask them to check spam or junk if necessary. Contact us if the email has not arrived.

If an order is missing, damaged or incorrect, contact us with the order number. We will investigate and explain the next steps. Goods remain our responsibility until you, or someone you nominated, receive them, unless you independently appoint a carrier we did not offer.

Contact us first about returns

Email studio@inklab.art or message us on WhatsApp with your order number and the item concerned. We will provide return instructions and the appropriate return address. Please do not post items back without contacting us first.

This contact-first process helps us identify your return. It does not make statutory cancellation dependent on our approval, and a clear cancellation message sent within the relevant time limit is sufficient.

Changing your mind about physical goods bought online

You can tell us that you want to cancel within 14 days after you, or your nominated recipient, receive the goods. Where an order is delivered in separate parts, the period generally starts after the last item is received. You do not have to give a reason. This also applies to online orders collected from the studio.

After telling us, return the goods without undue delay and within a further 14 days. You pay the direct cost of change-of-mind return postage. Keep evidence of posting. You can inspect an item as you would in a shop, including trying on a shirt; we may make a reasonable deduction for loss of value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Packaging helps protect a return, but original packaging is not a condition of your statutory rights.

When the whole order is cancelled, we refund the item price and the cost of our least expensive standard delivery option. Extra costs for a premium delivery option are not normally refunded. Partial-order delivery refunds depend on which delivery charges would still have applied to the items kept.

Refunds are made using the original payment method unless we agree otherwise, without a refund fee. For returned goods, we refund without undue delay and within 14 days after we receive the goods back or you provide evidence of sending them back, whichever is earlier. If we have offered to collect the goods, the refund deadline is normally 14 days after you tell us you are cancelling.

Personalised goods and sealed hygiene products

A genuinely personalised or bespoke item made to your individual specification may be exempt from change-of-mind cancellation. A standard Inklab shirt printed after you order, with a standard design and size, is not automatically exempt just because it is made to order.

Where a product has a seal that is necessary for health protection or hygiene, the change-of-mind right may not apply after that seal is broken. This only applies where the legal exemption is relevant to that particular product and we have explained it before purchase. It is not a blanket exclusion for all aftercare products.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. Contact us promptly if something is wrong. You normally have a short-term right to reject faulty goods for a refund within 30 days of receiving them; further repair, replacement or refund rights may apply afterwards.

We cover reasonable return costs for faulty, damaged or incorrect items where required by law and will arrange the appropriate return method with you. The change-of-mind postage policy and hygiene or personalisation exceptions do not remove rights relating to faulty or misdescribed goods. We do not require original packaging or an unopened product where that would restrict your legal rights.

Gift vouchers

For online voucher cancellation and refunds, see the gift voucher section of our shop terms. The artist is agreed with the studio when booking.

Optional cancellation form

You can use this form, or simply send a clear message telling us you want to cancel. A return-authorisation number is not needed to give notice.

Keep a copy of your cancellation message. Contacting us before returning an item lets us provide practical instructions without affecting the cancellation deadline.